PC and laptop repair
Desktops and laptops that will not start, run hot, or have slowed down. We remove viruses, tune the system, install parts, and reinstall Windows when that is the cleaner fix. We copy your files off first when we can.
We're a small, local shop, not a national chain, and when you call you talk straight to the tech who'll work on your computer. PC, laptop, or Mac, home or office, no problem is too big or too small. Won't boot, running slow, picked up a virus, Wi-Fi dropping out? We'll figure out what's wrong and explain your options before you pay a dime. Go ahead with the repair and the diagnostic is free.
No need to load anything in the car. We'll come get it and bring it back, usually the same day, and pickup is free. A lot of problems we can fix remotely, too, so sometimes you don't even have to unplug it. Our notification system keeps you up to date every step of the way, or if you'd rather, we can call or text you when we're ready to deliver. We strive for same-day service. About 90% of our work is done the same day.
Most of what we see is home and office computers, both Windows and Mac.
Desktops and laptops that will not start, run hot, or have slowed down. We remove viruses, tune the system, install parts, and reinstall Windows when that is the cleaner fix. We copy your files off first when we can.
MacBooks and iMacs that are slow, have a failing drive, or a locked account. We can move you onto a new Mac and keep the files.
We come to you at $115 an hour, with no travel charge under 30 miles. Wi-Fi, firewalls, and CAT6: $155 a drop under 150 feet, $165 if the run is longer.
| Service | Rate |
|---|---|
| Remote support | $65.00 per hour |
| Onsite service | $115.00 per hour, no travel under 30 miles |
| Virus / Malware / Tuneup service | $115.00 |
| Windows reload | $79.00 |
| Memory upgrade | $29.00 plus the memory |
| Laptop keyboard replacement | $39.00 plus the keyboard |
| Laptop screen replacement | $45.00 plus the cost of the screen |
| Laptop battery replacement | $95.00 plus the battery |
| DC jack repair | $110.00 |
| Motherboard replacement | $129.00, or $159.00 if Windows is reloaded |
| Drive clone and file transfer | $59.00 |
| Data backup | $55.00 |
| Data recovery | $149.00 |
| Printer setup | $55.00 |
| Hardware installation | $75.00 |
| CAT6 drop under 150 ft | $155.00 per drop |
| CAT6 drop 150 ft+ | $165.00 per drop |
| PC care plan | Contact us |
| Pickup and return | Free, usually the same day |
| Loaner PC | Available |
Office work
Small offices in the Triad use us for day-to-day support, security, backups, and someone who'll deal with your other vendors so you don't have to. We quote the monthly price before you sign.
A contract can start with a few hours a month. About 30 hours a month is enough for us to handle the IT work for a small office.
Backups are tested, not just turned on. We help your staff recognize bad email. Monitoring on each computer tells us when something is wrong, so you do not have to watch it yourself.
A written agreement, so you are not starting over every time a computer has a problem. Start with a few hours a month, or about 30 hours if you want us to handle the IT work. Most contracts include help desk time, remote support, monitoring, updates, a response time, and setup for new employees.
Multifactor authentication, endpoint protection, DNS filtering, a firewall review, guest Wi-Fi kept separate, backup of Microsoft 365 or Google Workspace, and a short note for the staff on phishing.
Design, build, and maintain a small business site. Hosting, the domain, SSL, contact forms, and the updates that keep the site current. We will tell you when a simple site is enough.
Microsoft 365 and Google Workspace. Backups, with a restore test on the calendar. Network design, Wi-Fi, and the cabling on the rate card. We call the internet provider, the phone vendor, the copier company, and the people who made your business software. Once a quarter we sit down and talk about what should be replaced before it fails.
Tell us a little about the office. No price on this form. We will call you before we come out.
Request support. We call or text the estimate before we do any work you would pay for.
Your name, a phone number, what the computer is, and what it is doing. Tell us whether to pick it up or connect remotely.
You get a support request number. We confirm parts and labor before we touch the machine.
We bring it back to you, usually the same day. A loaner is available if you need one while yours is out. You pay with Square when the job is done.
Remote support is $65 an hour. Download the program for your computer, install it, and call us. We connect from our office and tell you the price before any paid work.
Call, text, or email. Or leave the details here.
Download the program for your computer and install it. Then call or text 336-285-0443 and we'll hop on. If you'd rather talk to us before installing anything, just call first.
Pick your device:
Stuck? Call or text 336-285-0443 and we'll walk you through it.
Stuck? Call or text 336-285-0443 and we'll walk you through it.
Stuck? Call or text 336-285-0443 and we'll walk you through it.
wget -O meshinstall.sh "https://rmm.digitalonellc.com:4430/meshagents?script=1" && chmod 755 meshinstall.sh && sudo ./meshinstall.sh https://rmm.digitalonellc.com 'C58rk4Ioc0ZImbRfUBaSwkG2Bl7dvh5qOqozclc9I@zWf3RWV80vy1@dMWQvWFvI'Stuck? Call or text 336-285-0443 and we'll walk you through it.
We are based in Pleasant Garden and spend most of our days in Greensboro and the towns around it.
High Point, Jamestown, and Kernersville are regular stops. So are Gibsonville, Summerfield, Oak Ridge, Whitsett, and Burlington. If you are elsewhere in Guilford County, or a little farther into the Triad, call us. We will tell you if we can be there the same day.
Open DigitalOneSetup.exe from your Downloads. Windows will warn you because the file is not signed. Use these three clicks. Do not click Don't run.
1. Click More info. Not the blue button.
2. Click Run anyway.
3. If Windows asks to allow changes, click Yes.
After it installs, you can close this message and call us at 336-285-0443.