PC and laptop repair
Desktops and laptops that will not start, run hot, or have gotten slow. We pull viruses, do tune-ups, install parts, and rebuild a system when that is the cleaner fix. We copy your files off first when we can.
Slow PC, a laptop that will not boot, a Mac that is stuck, office Wi-Fi that keeps dropping, or a security problem. If we do the repair, the diagnostic is free. You get the price and approve it before we start.
We pick the computer up from you and bring it back, usually the same day. The trip is free. If you would rather keep it where it is, we can connect remotely instead.
Most of the work is home and office machines, Windows and Mac.
Desktops and laptops that will not start, run hot, or have gotten slow. We pull viruses, do tune-ups, install parts, and rebuild a system when that is the cleaner fix. We copy your files off first when we can.
MacBooks and iMacs that are slow, have a failing drive, or a locked account. We can move you onto a new Mac and keep the files.
We come to you at $115 an hour, with no travel charge under 30 miles. Wi-Fi, firewalls, and CAT6: $155 a drop under 150 feet, $165 if the run is longer.
| Service | Rate |
|---|---|
| Remote support | $45.00 per hour |
| Onsite service | $115.00 per hour, no travel under 30 miles |
| CAT6 drop under 150 ft | $155.00 per drop |
| CAT6 drop 150 ft+ | $165.00 per drop |
| OneCare virus removal | $115.00 |
| WinCare tune-up | $75.00 |
| Performance / software | $55.00 |
| Hardware installation | $75.00 |
| Pickup and return | Free, usually the same day |
| Loaner PC | Available for a fee |
Office work
The big IT companies sell a contract, put a basic antivirus on the PCs, and then you never see them again. We sell the contract and we stay. Small offices in the Triad get a person who answers, and we get there faster than those firms do.
A contract can be a few hours a month. It can also be about 30 hours, which is enough for us to take the place of an IT department. We quote that monthly price before you sign.
The goal is that you can stop worrying about the backups, because we have actually restored them. Your people are less likely to click the wrong email and expose the company. An agent on each PC tells us when something is wrong, so you are not the one watching it overnight.
A written agreement, so you are not opening a new ticket every time something flickers. Start with a few hours a month, or go up to about 30 hours if you want us handling the IT job. It usually covers help desk hours, remote support up to an agreed number of hours, monitoring and patching, response targets, and new-hire setup.
Multifactor authentication, endpoint protection, DNS filtering, a firewall review, guest Wi-Fi kept separate, backup of Microsoft 365 or Google Workspace, and a short note for the staff on phishing.
Design, build, and look after a small business site. Hosting, domain, SSL, contact forms, and the updates that keep it from rotting. We will tell you when a template is enough and when it is not.
Microsoft 365 and Google Workspace. Backup and a written restore test. Network design, Wi-Fi, and the CAT6 work on the rate card. Vendor calls for the ISP, phone system, copier, and line-of-business software. A quarterly sit-down on what to replace before it fails.
Open a ticket. We call or text the estimate before we do any work you would pay for.
Your name, a phone number, what the computer is, and what it is doing. Tell us whether to pick it up or connect remotely.
You get a ticket number. We confirm parts and labor before we touch the machine.
We bring it back to you, usually the same day. A loaner is available for a fee if you need one while yours is out. You pay with Square when the job is done.
Remote help is $45 an hour. Open a ticket, then install our agent if we are connecting to the computer.
Call, text, or email. Or leave the details here.
Double-click the file. The ID and password open on the screen. Share those with us. Run it only for Digital One. Call or text 336-285-0443 if you want a person to walk you through it.
Linux is a .deb. Double-click it and install, or paste this in a terminal:wget -O /tmp/DigitalOneSetup.deb "https://digitalonellc.com/?d1_download=linux" && sudo apt install -y /tmp/DigitalOneSetup.deb
Mac is a DMG. Open it, then double-click Digital One. If the Mac says it cannot be verified, right-click Digital One and choose Open.
Digital One LLC is in Pleasant Garden. Mail goes to PO Box 621, Pleasant Garden, NC 27313. We pick up and return computers in Greensboro and the towns around it, usually the same day, with no trip charge under 30 miles.
That covers Greensboro, Pleasant Garden, High Point, Jamestown, Kernersville, Gibsonville, Summerfield, Oak Ridge, Whitsett, Sedalia, Julian, Burlington, Archdale, and the rest of Guilford County. The same work reaches the wider Triad when the job calls for it: PC repair, laptop repair, Mac repair, virus removal, Wi-Fi, network cabling, firewalls, cybersecurity, backups, Microsoft 365, Google Workspace, and small-office support.